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 -999999999 glitch support

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SBD Bighedd
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PostSubject: -999999999 glitch support   Tue 29 Aug - 20:28:15

Some players claim that the glitch is fixing itself daily while others have figured out how to get rid of the problem easily. Here is a drastic solution that works. Give all of your parts and assembly data to other players. Delete your chromehounds game info from your xbox. Restart as a recruit.
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SBD Fish
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PostSubject: -9999 glitch   Tue 29 Aug - 21:03:10

Nice one Bighedd that is a bit drastic isn't it, one problem with that what happens to the squad when Mat leave's who becomes squad leader, who chooses us or the server.
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SBD Bighedd
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PostSubject: Re: -999999999 glitch support   Tue 29 Aug - 22:04:02

I said it was drastic. It will work for TEAM but may not for Sick. Is the squad leader info on the xbox or on the chromehounds server?
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SBD brickyard43
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PostSubject: Re: -999999999 glitch support   Wed 30 Aug - 6:23:51

this game kicks ass but i still dont have a clue of what to do
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SBD Bighedd
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PostSubject: Re: -999999999 glitch support   Fri 1 Sep - 14:37:23

My research concluded that the glitch is part of online play. Removing CH from your hard drive won't solve the problem. DON'T DO IT.
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SBD Darkrain
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PostSubject: Re: -999999999 glitch support   Fri 1 Sep - 19:51:34

Well u have just got 2 wait till the so called 'Patch' comes out gents!

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PostSubject: Re: -999999999 glitch support   Sun 3 Sep - 18:48:05

sega r useless the still have no idea when a patch will come out and they have stopped helping people who have the glitch
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muledonkey123
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PostSubject: Re: -999999999 glitch support   Thu 7 Sep - 17:10:02

Taken from another post guys:

At long last, the patch for Chromehounds has been approved for launch this afternoon. We were not given an expected time for the release, so please have patience as the backend team prepares the launch of this update.

Thanks to everyone for their patience in waiting for this patch!


Online Mode

Network Stability
- Connections between the server and the player have been optimized in all areas of the game. Players can expect to see improvements in the Lobby, Match Start, and Match End areas of the game flow.

Negative Funds Issue
-Negative funds issue, or the -999 problem, has been addressed within the server.
* Please note, users who remain affected will need to check our Sticky thread in the Technical board on updates to our support schedule. Changes to the sticky will be added once we have a support schedule in place. Thanks everyone for your continued patience with this problem, we will be resuming support for this issue as soon as we can.

Search Function Updated
- Fixed issue with incorrect labeling of “Ranking” and “Connection Area” in the Squad Search results. These results will now show the proper Rank and Region of the Squad.
- Fixed an issue that caused a Donation amount to be incorrectly displayed under in the Player Details Section.

Login-related issues
- Fixed a number of login related issues and extended the time out on all connections to improve network performance for all users.
- Fixed an issue that prevented users from advancing from certain screens within Free Battle lobbies.


Gameplay

- Fixed an issue that the prevented team members (except Host) from seeing the opposing flags Squad’s Headquarters at the time of Battles in Neroimus War.
- Fixed various collision issues that caused soldiers to fall through the world.
- Fixed an issue that prevented the user from viewing the 25th part in the acquired list of lottery items.
- Fixed an issue that prevented users from viewing their own gamertag in the Leaderboard. Searches will no longer be case-sensitive within this category.
- Fixed an issue that caused players to lose nation support after applying to lottery parts over 41.
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SBD Bighedd
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PostSubject: Re: -999999999 glitch support   Thu 7 Sep - 17:40:29

Thanks for posting that. I was trying to find it when I had to stop and do some work. It is posted on the Sega site.
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SBD Bighedd
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PostSubject: Re: -999999999 glitch support   Thu 7 Sep - 23:25:42

Here is the follow up from the Sega tech support forum



We will be changing the information found in this thread soon to update users on how we are going to help in resolving the -999 issue. The new patch fixes the issue within the game, but not for users who are currently affected by the problem.

The patch also brings new tools to our support teams and we are in the process of familiarizing ourselves with them. Once we have an understanding of the tools and systems, we can start setting up schedules and addressing the problem online for all users, similar to what we had in the past. Fixes are on the way, we do apologize for the short delay in getting help out to everyone post-patch, but we are a larger step closer to being able to support users once again.
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SBD Darkrain
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PostSubject: Re: -999999999 glitch support   Fri 8 Sep - 8:16:25

only thing is that the 'update' didnt work with matt and he still has the - glitch but then again the same day hes 360 went on him so......

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SBD Bighedd
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PostSubject: Re: -999999999 glitch support   Fri 8 Sep - 13:17:37

They said the update will prevent new -999 glitches. They just haven't cured those that already have the glitch. It's a vaccine.
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SBD Bighedd
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PostSubject: Re: -999999999 glitch support   Fri 8 Sep - 15:06:28

Here is the news on the glitch support.


We are now ready to resume support of the -999 issue. We apologize for the delay!

The new patch gives our support group new tools to support users. With these new methods, comes a new procedure for identifying squad names. We will be working with one squad going forward and therefore will need to change the name of the support squads frequently. Please refer back to this post to check the squad name—we’ll post it shortly before support begins.

Please help us inform users in the Technical board by sending them to this thread. Our hope is to distribute this information to as many people as possible, and keep the forum clear to grab any important issues as they occur.

Next Week’s Support Schedule

ALL TIMES BELOW ARE FOR PACIFIC DAYLIGHT TIME

Friday, September 8th
10am – 11am
Tarakia support
Squad name: TBA

11:15am – 12:15pm
Morskoj support
Squad name: TBA

12:30pm – 1:30pm
Sal Kar support
Squad name: TBA

3:00pm – 4:00pm
Morskoj support
Squad name: TBA

4:15pm – 5:15pm
Tarakia support
Squad name: TBA

5:30pm – 6:30pm
Sal Kar support
Squad name: TBA


Monday, September 11th
10am – 11am
Sal Kar support
Squad name: TBA

11:15am – 12:15pm
Morskoj support
Squad name: TBA

12:30pm – 1:30pm
Tarakia support
Squad name: TBA

3:00pm – 4:00pm
Tarakia support
Squad name: TBA

4:15pm – 5:15pm
Morskoj support
Squad name: TBA

5:30pm – 6:30pm
Sal Kar support
Squad name: TBA


Tuesday, September 12th
10am – 11am
Sal Kar support
Squad name: TBA

11:15am – 12:15pm
Tarakia support
Squad name: TBA

12:30pm – 1:30pm
Morskoj support
Squad name: TBA

4:30pm – 5:30pm
Tarakia support
Squad name: TBA

5:45pm – 6:45pm
Morskoj support
Squad name: TBA

7:00pm – 8:00pm
Sal Kar support
Squad name: TBA



Thursday, September 13th
SQUAD LEADER SUPPORT DAY
Details forthcoming

The process will be:
1) SEGA will go online at the designated time
2) CH members will join the squad and then receive service once we see that they do indeed have the -999999999 issue.
3) Users will then leave the squad once their issue has been solved.

IF YOU DON'T HAVE THE -999999999 PROBLEM, PLEASE DO NOT TRY TO JOIN THE SQUAD.

For help in sorting out time zones:
http://www.worldtimezone.com
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SBD Bighedd
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PostSubject: Re: -999999999 glitch support   Fri 8 Sep - 15:15:18

Team can get fixed today but Sick has to wait until next Thursday. Maybe his box will be back by then.
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SBD Darkrain
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PostSubject: Re: -999999999 glitch support   Fri 8 Sep - 18:44:04

random question does he have 2 leave the squad 2 get it fixed? i.e go 2 1 of the tech squads?

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SBD Bighedd
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PostSubject: Re: -999999999 glitch support   Fri 8 Sep - 20:13:11

I don't know yet. They haven't posted the squad leader procedure.
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PostSubject: Re: -999999999 glitch support   Fri 8 Sep - 20:40:36

Becaz he cant leave the Squad otherwise it will screw things up.

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SBD Bighedd
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PostSubject: Re: -999999999 glitch support   Tue 12 Sep - 14:44:21

Here is the newest info. It appears that they will come and visit with SBD Sick.


Wednesday, September 13th
SQUAD LEADER SUPPORT DAY

Fill out the form and follow the directions:
http://www.sega.com/gamesite/chromehounds/support_sl.php

The process will be:
1) SEGA will go online at the designated time
2) CH members will join the squad and then receive service once we see that they do indeed have the -999999999 issue.
3) Users will then leave the squad once their issue has been solved.

IF YOU DON'T HAVE THE -999999999 PROBLEM, PLEASE DO NOT TRY TO JOIN THE SQUAD.

For help in sorting out time zones:
http://www.worldtimezone.com
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PostSubject: -9999 glitch   Tue 12 Sep - 17:49:20

Thankyou for this link Bighedd, filled in the form will be visiting me between 12:30 and 13:30
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SBD Bighedd
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PostSubject: Re: -999999999 glitch support   Tue 12 Sep - 18:50:19

I really hope it works. I don't want all of that added pressure of being the squad leader. Okay, really I don't want the squad to lose your merit points.
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SBD Darkrain
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PostSubject: Re: -999999999 glitch support   Wed 13 Sep - 13:37:33

lol!

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